UNTITLED

Excerpt from UNTITLED Manuscript:



Megan smiled, checked herself in the mirror, then flipped her hair over her shoulders and walked out to the front desk to check on everything. She walked out just in time to see that a line had formed and Stephanie was having trouble with an irate guest. Megan walked over offering her hand as she introduced herself and offered her assistance. The guest looked at her extended hand but refused to take it, bursting into a tirade.
“I made reservations months ago for me and my wife to celebrate our wedding anniversary. I specifically requested a room with a queen-sized bed with a fruit basket, chocolates and a bottle of champagne. You people put us in a double room, no fruit, no chocolates, and no champagne. This is supposed to be one of the finest hotels in Vegas and this is how you treat your guest. I want exactly what I ordered. I want it right now and I want if free. This is your mistake now fix it!!” He demanded, red faced and sweating profusely.
“I’m very sorry Mr. Deleon. I’ll see what we can do.” She apologized as she pecked frantically on the keyboard looking for a single room. With a lot of maneuvering, she was able to get a single room. She ordered a complimentary fruit basket, chocolates, and a bottle of champagne. She explained to the guest that she was unable to comp the room for him, but that she could get him a complimentary dinner at the restaurant of his choice. Still not satisfied, Mr. Deleon continued with his tirade, demanding that everything be comped for him considering the embarrassment he had been put through. Just then, David appeared standing at least two feet taller than Mr. Deleon and not looking very happy at all.
“I’m sorry sir, what seems to be the problem?” David asked already knowing the situation as he had been standing by listening the whole time. Looking up at David, Mr. Deleon brought his voice down a couple of octaves and began to explain the situation once more. Not feeling like escorting this guest to his own office, which was on the other side of the casino in the V.I.P. section, David looked at Megan and inquired. “May I use your office for a second Mrs. Burns?”
“Of course, Mr. Murphy.” She replied thankfully as she escorted both men into her office.
David offered Mr. Deleon a seat and took a seat behind the desk, not bothering to offer Mr. Deleon any refreshments. He pulled up the guests’ account and studied it for a few minutes before sitting back in his chair and addressing him.
“Well, it seems Mr. Deleon, that your reservation was made a week ago and you were informed that the hotel was full and all we had available was a second floor double room. You were also informed that a fruit basket and champagne would cost extra. Let me see here… It seems like the reservationist did offer you free nightly turn down service with a rose on your pillow and a box of chocolates since your view of the Strip would be limited. I’m sure you are aware transactions in a hotel such as this are recorded, for your protection and ours. We also record all calls in order to avoid situations such as this. I can pull up the recording of your conversation if you like.” David offered.
“No Sir, that won’t be necessary.” Replied a dejected Mr. Deleon.
“So now what I can do for you is offer you a double room at cost, a complimentary fruit basket and the turn down service you were promised.”
“But the lady out front said that I would get the champagne and a free dinner.” Mr. Deleon objected.
“I’m sorry, ‘The Lady Out Front’s’ name is Mrs. Burns. She was mistakenly under the impression that one of her clerks had made a terrible mistake and offered to rectify the situation. Here at the Belle Grande, we pride ourselves on giving expert service to high-class customers. Now that we know that there were no errors on our part and everyone you’ve come in contact with in this hotel has done their best to try and accommodate you, to no avail, my offer stands. You can take it or try your luck at a lesser hotel, maybe downtown somewhere. Now, if we’re done here, I have a hotel to run.” David stood and escorted Mr. Deleon to the door. Mr. Deleon walked out knowing that he had been caught in his scam. We had to pick the most expensive hotel on the strip this time. We usually get everything we want from the other hotels. I guess we will have to go downtown next year. He thought as he went ahead and gave the clerk his credit card and I.D. for the room.